Returns: Store credit only
Our policy lasts 21 days. If 21 days have gone by since your purchase, unfortunately we can’t offer you a store credit.

To be eligible for a return

- Your item must be unused.

- In the same condition that you received it.

- It must also be in the original packaging.

- No return if tag is removed. 

*Any gift card(s) and discount code(s) we issued involving customer's order(s) will be deactivated upon returning request. 

Several types of goods are exempt from being returned.   We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. 

Additional non-returnable items: 
- Gift cards 
- Some health and personal care items 

To complete your return, we require a receipt or proof of purchase. 
Please do not send your purchase back to the manufacturer. 

There are certain situations where only partial refunds are granted (if applicable)

- Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
- Any item that is returned more than 21 days after delivery 


Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@pinkypromisela.com and send your item to: 40575 CAL OAKS RD STE D2 #281, MURRIETA, CA 92562, UNITED STATES


Shipping 
To return your product, you should mail your product to: , 40575 CAL OAKS RD STE D2 #28 CA 92562, UNITE STATES

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Returns: Store credit only
Our policy lasts 21 days. If 21 days have gone by since your purchase, unfortunately we can’t offer you a store credit. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Tag must be attached.

Several types of goods are exempt from being returned.   We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. 

Additional non-returnable items: 
- Gift cards 
- Some health and personal care items 

To complete your return, we require a receipt or proof of purchase. 
Please do not send your purchase back to the manufacturer. 

There are certain situations where only partial refunds are granted (if applicable)

- Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
- Any item that is returned more than 21 days after delivery 


Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@pinkypromisela.com and send your item to: 40575 CAL OAKS RD STE D2 #281, MURRIETA, CA 92562, UNITED STATES


Shipping 
To return your product, you should mail your product to: , 40575 CAL OAKS RD STE D2 #28 CA 92562, UNITE STATES

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.